60-Day Satisfaction Guarantee
We stand behind MaxLove with a 60-day money-back guarantee. If you are not satisfied with your purchase for any reason, you may request a full refund within 60 days of the delivery date.
How to Request a Refund
To initiate a refund, contact our support team through one of the channels below. Please include your full name and order number.
WhatsApp — +55 12 98198-6019
Send a message with your name and order number and our team will guide you through the process.
Email — joycegumierosuporte@gmail.com
Use subject line: "Refund Request – [Your Order Number]"
Eligibility Conditions
- Request must be made within 60 days of delivery
- Product must have been purchased directly from maxlove.shop
- Proof of purchase (order number or confirmation email) required
- Refunds are issued to the original payment method only
Processing Time
Once approved, refunds are processed within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement.
Non-Refundable Items
- Orders placed more than 60 days after delivery
- Products purchased through unauthorized third-party resellers
- Shipping and handling fees (non-refundable)
Contact
Questions? Reach us at joycegumierosuporte@gmail.com or WhatsApp +55 12 98198-6019. Our team responds within 24–48 hours.
Return address
11870 62nd St N Largo, Fl. 33773.